brianmathis.net

i had someone email me the other day with regards to an issue with eticket. apparently, the captcha image was not showing and in its place was the word “security code.” after some troubleshooting using the very handy troubleshooter.php script available here, we discovered that the person did not have php5-gd installed. this was easily fixed using the following command:

sudo aptitude update && sudo aptitude install php5-gd

i have been using a php-based program called eticket to keep track of all my customer’s helpdesk requests for my consulting business for awhile now. it’s really easy to setup and use, so i thought i’ll post my setup steps to help anyone else out.

first download the latest version of eticket from the sourceforge website, then move the file to your server via ftp, ssh, etc… and unzip the archive to an appropriate directory.

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